About email

When ordering, please refrain from using carrier mail (docomo, au, softbank, etc.) or icloud mail, as the mail may not be delivered.

In addition, when the order procedure is successfully completed, an order confirmation email will be sent to the email address you entered at the time of ordering.

If you do not receive the email, please check the following.

1. If you haven't received the email in your regular inbox

It may be automatically sorted into the spam folder.
Please check your spam folder once.

2. In case of lack of capacity

For customers using icloud mail, there is a possibility that mail reception will be refused due to lack of capacity. If you have no choice but to use icloud mail, please make sure that you can receive mail.

3. If you have specified a domain

*Many customers who use carrier mail (docomo, au, softbank, etc.) have specified this in the initial settings.

Please check the following 3 points.

①Release specified domain reception (@gmail.com) ②Release spam box settings ③Reception settings for emails from freestack.address@gmail.com

Each setting method differs depending on the model.
If you can't set it up, or if you have any further inquiries,
Please check the setting method with your contracted mobile phone company or manufacturer.

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If you have any questions, please contact us from the inquiry form.